Josue Robles, the retired Army Major General who injected new life and new direction to USAA when he took over as CEO in 2007, announced today that he will retire from that post next year, 1200 WOAI news reports.
In a statement posted on USAA’s web site, Robles cites his nearly twenty years at the financial services giant, as a board member and CEO.
"Retiring one year from now will be the right time for USAA, and right for my family and me," Robles says in the statement.
USAA is the largest private employer in San Antonio. It is a diversified global banking, insurance, and financial planning company with offices worldwide. USAA, which used to be known as United Services Automobile Association, is dedicated to providing services to members of the U.S. miltiary and their families, and has branched out under Robles to expand its membership base.
"Joe has established a successful strategy for USAA that is enduring," USAA Chairman Lester Lyles said. "He is a passionate guardian of USAA's reputation for outstanding member service and as a great place to work. He is also committed to advocating for military families, and has guided the association to a leadership role in hiring veterans and military spouses, establishing USAA as a role model for all American corporation."
Robles served for 28 years in the U.S. Army, as commanding general of the storied First Infantry Division among other notable assignments. He was also a member of the 1995 BRAC, the Base Realignment and Closure Commission.
USAA is rated as one of the top corporations in the country for customer service and for miltiary and veterans services.
Over Robles tenure, USAA has returned $7.3 billion to members and customers through dividends, distributions, bank rebates and rewards, and has maintained top ratings from the major ratings agencies. Robles said he is proud of USAA's continued financial strength, even when many financial institutions were failing during the 2008 recession.
USAA didn't say what the process will be for choosing a successor to Robles.